e-Gazette

Many of us have tried out a store or restaurant because of great and appealing advertising, only to have an unsatisfactory user experience once we arrived. Maybe it’s a price we didn’t expect, unfriendly or even rude personnel, or simply a feeling that the reality just didn’t live up to the expectation. Perhaps it is even worse when we walk into a favorite establishment to find it isn’t what we remember, but now only some shadow of its former glory and our former fondness.

As we think about inviting a friend or fellow parishioner to join the Society of St. Vincent de Paul, are we unknowingly guilty of the same bait-and-switch between how we sell the Society to others and what they experience when they come to our meetings or otherwise encounter us? In marketing terms, we often think of promotion first to attract new members, when perhaps we need first to review and change the product. We may need to change who and what we are – not the Rule but our behaviors – before we can promote ourselves.

Do we only meet during the day, making it nearly impossible for working people to join our meetings and become an Active member? Could we meet once a month during the day, and another time at night or on the weekend to allow for more people to join based on their comfort and other commitments?

Likewise, do we conduct Home Visits only when convenient for us, but not for others who would like to help, or even for the friends in need who may not have our flexibility?

Are our meetings full of Conference business (Service), and don’t offer much if anything in the Society’s other Essential Elements of Friendship or Spirituality? Do we take the time to pray and reflect? Do we even take the time to enjoy each other’s company and make new or better friends among fellow members?

Is everyone invited to participate, or is it often the case that just 2-3 leaders or salty old vets dominate the conversations, planning and meetings? Do we follow term limits, and create leadership posts that don’t require experience, just interest and dedication?

When someone new attends, how do we treat them? Do we give them an opportunity to serve? Do we give them a Member Handbook and then review it with them? Or do we shunt them to the sidelines, don’t let them speak, and don’t follow up after the meeting to gauge their interests or ideas?

Do we quickly train and engage prospective members in our Home Visits, food pantry, or other works? Do they learn how these works are Vincentian faith in action, or are they just another service project?

How quickly do we begin Formation activities from introductions to Ozanam Orientations to Conference use of Vincentian Reflections? Is this a coordinated Conference priority, or is it left to individuals to figure out on their own?

Are young adults and people of color invited, and made to feel welcome? Or do we focus our recruiting and our meetings only on those who look like those already in our ranks? Does our membership reflect the parish demographics? The community’s?

All considered, are we who we say we are? Are we even who we think we are ourselves?

Between fall recruiting season for parish ministries and the added activities many Conferences take on during the holidays, it’s a good time to step back and assess the “product” of our local Society’s offering to prospective members. There may also be good value in asking someone from the outside to attend and tell us what they think of the Society from that experience. We might be surprised to learn how we have drifted toward certain behaviors and habits that make our Society less attractive, even less accurate, than who we say we are. Before we spend resources of time and money to advertise our product, let’s be sure it’s the product that we want to be and indeed, God calls us to be!

Yours in Christ,
Dave Barringer
CEO

Dear Vincentian Friends,

Almost 40 years ago, I was part of a group that started a free community meal program. In the beginning, many of our guests were homeless and living on the streets. On one occasion, one of my fellow organizers pulled a man aside to address some behavior issues and concluded by telling the guest, “You only have one job here and that is to be grateful, and you are not doing that very well.”

As the years passed, this friend and I realized that the pithy comment we once thought was on-target no longer matched our hoped-for relationships with meal program guests. How different that comment is from what our Rule tells us in the section titled “Gratitude to those we visit.” This is where we read, “Vincentians never forget the many blessings they receive from those they visit. They recognize that the fruit of their labors springs, not from themselves, but especially from God and from the poor they serve.”

Often, we think of being grateful for material things – the stuff we have. That’s maybe why we often expect those we serve to be grateful; we are providing “stuff” for free. We eventually learn, however, that what we are most grateful for are the relationships we have with family, friends, and those we serve, and – most importantly – with our God. I am grateful for my daily bread, for a warm place to live, for meaningful work and for beautiful sunsets. I think all of these blessings are more meaningful, however, when I have someone with whom I can share them.

Giving thanks is not just for a once-a-year holiday. It is something we should do always and everywhere. Those are words we hear at Mass to begin the Preface to the Eucharistic Prayers. “Let us give thanks to the Lord our God. It is right and just. It is truly right and just, our duty and salvation, always and everywhere to give you thanks.” What are we thanking God for? Is it for food, clothing, or the beauty of the earth? No, the Eucharistic text goes on to tell us that we give thanks for Jesus, who was sent to us to restore our relationship with God, and that we should be grateful for this always and everywhere.

This Thanksgiving week I hope you give thanks not only for the material blessings we enjoy but also for the relationships that enrich our lives. I appreciate the gifts I have received from everyone I have met this year, and I am grateful for you and the relationship we have in the network of charity that we have inherited from our founders.

Serviens in spe,
Ralph Middlecamp
National Council President

On occasion we will be asked by the media, or by Catholic interest groups, to show the impact of the Society on the community and how we measure our success.  I love to be asked about this, but I also hate it.

How do we measure our success as the Society? This is more difficult than you might first think.

For example, our mission states that we are a network of friends, growing in holiness and building a more just world. We do this through personal relationships with, and services to, people in need. No doubt, these are very good intentions! How, though, do we put a yardstick to “growing in holiness?” This is a lifetime journey, and the graduation certificate is earned when you are called Home. Our, ahem, graduates never write back with their alumni experiences!

We can measure services, but here we see a bit of Vincentian Paradox. We can grow, for example, the number of families that come to our food pantries. We can feel good that more people therefore receive some emergency help, and perhaps we can measure what percentage of those in need are helped. (That’s the impact study so much in vogue.) But hold on, our goal should not be to serve more people; in fact, a systemic change goal might be to serve fewer people! If we can help someone to take care of themselves and not need a food pantry, that’s a better result, right? We can instead aim to serve all who need us, but also work to reduce the number who need such emergency help. Don’t fret with how that makes our “numbers” appear – just do the right thing for that family.

When asked what the Society does to combat homelessness, there is an expectation that our answers reflect the numbers of houses we build and people we place into more permanent housing. Yet the larger service the Society provides is in homelessness prevention, by helping people to stay in their home with rent assistance. Even this is an incomplete number. When we help someone with a utility or food bill, this frees funds that can now be spent for their rent bill (and vice versa). Any wonder now why we drive the statisticians crazy?

Outsiders also find it perplexing when we tell them “We don’t count that number” for some of their usual statistics. This reflects our Rule in not being judgmental. Because most Vincentians also have a natural aversion to paperwork, preferring to serve rather than to count services, we count only the most need-to-know numbers. Often this is because a funder or food bank demands it.

We really appreciate that nearly all Councils and Conferences provide some common measurements such as those in our annual national reporting process. This counting tells the story of the Society to the rest of the nation, and most especially our Bishops, which in turn provides us with even more support. We try to keep the requested measures to a minimum, and they do tell a wonderful story of how the Society helps our neighbors in need across the United States. Thank you for completing these annual requests!

What can we reasonably do to measure our success? I propose that first, it is entirely legitimate in our case to measure intent. In an organization that serves people, one at a time, aggregations don’t always work but our individual intentions are charitable and even Holy. We can’t measure how many times someone in need sees the Face of Christ in our Home Visits. We pray that we provide that outcome in every encounter through our smile, our relationship, our prayers. Let’s therefore measure these encounters as outcomes, not just process, with intent in mind.

Further, we may not always measure outcomes, but we can measure excellence. We can work to provide more with less, ensuring that donated funds are spent wisely. Make no mistake, our goal is not to serve the poor efficiently! That thinking leads to impersonal interactions and one-size-fits-all services that often don’t work for the real, live people coming to us not just for material assistance but for prayerful empathy and God’s love. The decisions we make and services we provide through our Home Visits and Conference meetings may not be efficient, but we can assess and work to have truly helpful results for those we serve.

Let’s review annually what we measure and ask if it’s required by outside sources, meaningful to our goals, or just “nice to know,” and then revise to have confidence not only in how we measure but why we measure.

By the way, Vincentians also see the Face of Christ when we serve others. We hear this all the time from Vincentians, who often say that they get so much more out of their Society effort than they put into it. This aggregate result is something I would not dare try to measure. Let us be confident and satisfied that God sees this outcome in each one of us personally, and that He is well pleased.

Yours in Christ,
Dave Barringer
CEO

Dear Vincentian Friends,

I have spoken and written frequently this year about the need to build our capacity to serve. The first focus area of our Strategic Plan is to “Expand and Strengthen our Network of Friends,” with an underlying goal to “Strengthen organizational capacity at Council and Conference levels.” Our service to people in need depends on our organizational strength and capacity.

One of the objectives of this goal in our Strategic Plan is to reintroduce the Standards of Excellence, which were created about 15 years ago as a tool for councils and conferences to evaluate themselves. Those standards included the requirements necessary for our Councils and Conferences to be in compliance with the Rule and their bylaws and also offers best practices that are in place in our most successful locations. Our Governance Committee, with input from our Board of Directors, has dusted them off our Standards of Excellence and has updated them. We are asking every level of our organization to use them to evaluate their structure and operations.

“No work of charity is foreign to the Society of St. Vincent de Paul” is a slogan of our founders that is captured in the Rule. If we are faithful to the basic structures our Rule provides, we have unlimited opportunities to follow the leadings of the Holy Spirit and use our time and talent to meet the challenges we encounter in our communities as we serve those in need. The Standards of Excellence process will help us address those challenges while allowing us to remain faithful to the foundational wisdom of our organization. Referring to the Rule of the Congregation of the Mission, St. Vincent de Paul said, “If you take care of the Rule, the Rule will take care of you.” His counsel certainly also applies to the Rule of the Society that bears his name.

Most of us bristle a bit at the suggestion of compliance, but St. Vincent suggests that we should see following our structure and the guidance contained in our Rule as liberating. It may be why those who came before us used the title of “excellence” as the goal of this process. It is a blessing that the structure of the Society has been laid out for us, and our time and talent don’t need to be spent in changing that.

After being your president for five years, I can tell you that the best Councils in our country have practices we can all learn from. They all will score high on the questions offered in the Standards of Excellence. Part of my duties include working with Councils and Conferences experiencing problems. From what I have seen, those problems are always rooted in issues that would have been identified if these Standards of Excellence had been applied and led to plans for change.

I suggest you go to the National Council website and review the Standards of Excellence documents for Councils and Conferences (click here). For each level there is a Questionnaire, a Reporting Document to be shared with the next higher Council, and a Notes Document that provides background for each of the questions.

You will notice each questionnaire is organized into three sections – with questions about required practices, standard operating procedures and practices, and recommended best practices. Special attention needs to be paid to anything that is not in keeping with the required practices, and a plan for improvement should be made. The other two sections will give you an opportunity to consider recommended best practices for future planning.

I hope this Standards of Excellence exercise will be embraced by your Conference and Council. Keeping our house in order and planning for the future are important for the well-being of our organization. We know many changes are happening in our parishes and communities. Let’s be prepared as a well-organized network of friends to meet the challenges we know are coming.

Serviens in spe,
Ralph Middlecamp
National Council President