Society of St. Vincent de Paul

On occasion we will be asked by the media, or by Catholic interest groups, to show the impact of the Society on the community and how we measure our success.  I love to be asked about this, but I also hate it.

How do we measure our success as the Society? This is more difficult than you might first think.

For example, our mission states that we are a network of friends, growing in holiness and building a more just world. We do this through personal relationships with, and services to, people in need. No doubt, these are very good intentions! How, though, do we put a yardstick to “growing in holiness?” This is a lifetime journey, and the graduation certificate is earned when you are called Home. Our, ahem, graduates never write back with their alumni experiences!

We can measure services, but here we see a bit of Vincentian Paradox. We can grow, for example, the number of families that come to our food pantries. We can feel good that more people therefore receive some emergency help, and perhaps we can measure what percentage of those in need are helped. (That’s the impact study so much in vogue.) But hold on, our goal should not be to serve more people; in fact, a systemic change goal might be to serve fewer people! If we can help someone to take care of themselves and not need a food pantry, that’s a better result, right? We can instead aim to serve all who need us, but also work to reduce the number who need such emergency help. Don’t fret with how that makes our “numbers” appear – just do the right thing for that family.

When asked what the Society does to combat homelessness, there is an expectation that our answers reflect the numbers of houses we build and people we place into more permanent housing. Yet the larger service the Society provides is in homelessness prevention, by helping people to stay in their home with rent assistance. Even this is an incomplete number. When we help someone with a utility or food bill, this frees funds that can now be spent for their rent bill (and vice versa). Any wonder now why we drive the statisticians crazy?

Outsiders also find it perplexing when we tell them “We don’t count that number” for some of their usual statistics. This reflects our Rule in not being judgmental. Because most Vincentians also have a natural aversion to paperwork, preferring to serve rather than to count services, we count only the most need-to-know numbers. Often this is because a funder or food bank demands it.

We really appreciate that nearly all Councils and Conferences provide some common measurements such as those in our annual national reporting process. This counting tells the story of the Society to the rest of the nation, and most especially our Bishops, which in turn provides us with even more support. We try to keep the requested measures to a minimum, and they do tell a wonderful story of how the Society helps our neighbors in need across the United States. Thank you for completing these annual requests!

What can we reasonably do to measure our success? I propose that first, it is entirely legitimate in our case to measure intent. In an organization that serves people, one at a time, aggregations don’t always work but our individual intentions are charitable and even Holy. We can’t measure how many times someone in need sees the Face of Christ in our Home Visits. We pray that we provide that outcome in every encounter through our smile, our relationship, our prayers. Let’s therefore measure these encounters as outcomes, not just process, with intent in mind.

Further, we may not always measure outcomes, but we can measure excellence. We can work to provide more with less, ensuring that donated funds are spent wisely. Make no mistake, our goal is not to serve the poor efficiently! That thinking leads to impersonal interactions and one-size-fits-all services that often don’t work for the real, live people coming to us not just for material assistance but for prayerful empathy and God’s love. The decisions we make and services we provide through our Home Visits and Conference meetings may not be efficient, but we can assess and work to have truly helpful results for those we serve.

Let’s review annually what we measure and ask if it’s required by outside sources, meaningful to our goals, or just “nice to know,” and then revise to have confidence not only in how we measure but why we measure.

By the way, Vincentians also see the Face of Christ when we serve others. We hear this all the time from Vincentians, who often say that they get so much more out of their Society effort than they put into it. This aggregate result is something I would not dare try to measure. Let us be confident and satisfied that God sees this outcome in each one of us personally, and that He is well pleased.

Yours in Christ,
Dave Barringer
CEO

Dear Vincentian Friends,

I have spoken and written frequently this year about the need to build our capacity to serve. The first focus area of our Strategic Plan is to “Expand and Strengthen our Network of Friends,” with an underlying goal to “Strengthen organizational capacity at Council and Conference levels.” Our service to people in need depends on our organizational strength and capacity.

One of the objectives of this goal in our Strategic Plan is to reintroduce the Standards of Excellence, which were created about 15 years ago as a tool for councils and conferences to evaluate themselves. Those standards included the requirements necessary for our Councils and Conferences to be in compliance with the Rule and their bylaws and also offers best practices that are in place in our most successful locations. Our Governance Committee, with input from our Board of Directors, has dusted them off our Standards of Excellence and has updated them. We are asking every level of our organization to use them to evaluate their structure and operations.

“No work of charity is foreign to the Society of St. Vincent de Paul” is a slogan of our founders that is captured in the Rule. If we are faithful to the basic structures our Rule provides, we have unlimited opportunities to follow the leadings of the Holy Spirit and use our time and talent to meet the challenges we encounter in our communities as we serve those in need. The Standards of Excellence process will help us address those challenges while allowing us to remain faithful to the foundational wisdom of our organization. Referring to the Rule of the Congregation of the Mission, St. Vincent de Paul said, “If you take care of the Rule, the Rule will take care of you.” His counsel certainly also applies to the Rule of the Society that bears his name.

Most of us bristle a bit at the suggestion of compliance, but St. Vincent suggests that we should see following our structure and the guidance contained in our Rule as liberating. It may be why those who came before us used the title of “excellence” as the goal of this process. It is a blessing that the structure of the Society has been laid out for us, and our time and talent don’t need to be spent in changing that.

After being your president for five years, I can tell you that the best Councils in our country have practices we can all learn from. They all will score high on the questions offered in the Standards of Excellence. Part of my duties include working with Councils and Conferences experiencing problems. From what I have seen, those problems are always rooted in issues that would have been identified if these Standards of Excellence had been applied and led to plans for change.

I suggest you go to the National Council website and review the Standards of Excellence documents for Councils and Conferences (click here). For each level there is a Questionnaire, a Reporting Document to be shared with the next higher Council, and a Notes Document that provides background for each of the questions.

You will notice each questionnaire is organized into three sections – with questions about required practices, standard operating procedures and practices, and recommended best practices. Special attention needs to be paid to anything that is not in keeping with the required practices, and a plan for improvement should be made. The other two sections will give you an opportunity to consider recommended best practices for future planning.

I hope this Standards of Excellence exercise will be embraced by your Conference and Council. Keeping our house in order and planning for the future are important for the well-being of our organization. We know many changes are happening in our parishes and communities. Let’s be prepared as a well-organized network of friends to meet the challenges we know are coming.

Serviens in spe,
Ralph Middlecamp
National Council President