Servant Leader

Back in 1985, the song “We are the World” was created using the vocal talents of more than 40 American music artists including Bob Dylan, Bruce Springsteen, Ray Charles, Billy Joel, Diana Ross, Stevie Wonder, Willie Nelson, Michael Jackson, and Paul Simon. In other words, artists who were unlikely to team up otherwise but who came together, mostly by invitation, to sing to end hunger in Africa.

One notable tale from the evening recording session was that everyone saw a sign at the entrance, asking to “Please leave your ego at the door.” Otherwise, as producer Quincy Jones noted, the evening might have been a disaster with performers arguing over who would sing each line and even where they each should stand.

Egos do not disappear in the name of charity.

The story told not quite so much about the historic recording is that more than 50 pretty famous artists were turned down or purposely not invited, including Madonna, Joan Baez, and John Denver. Others such as Barbra Streisand and Prince declined to participate. They doubtless had egos, too, and thus had to deal with rejection and their own sense of importance and relevance.

When serving as Vincentians, we ask people to “come to the table” either to serve or to receive whatever blessings we may offer. We focus on those who arrive to give them the best interaction possible, whether it be service at a food pantry or a volunteer experience. But what about those, probably much greater in number, who are not asked or whom we turn away?

Imagine being in the tyranny of the moment, trying to make it from one week to the next with food or shelter, and no one even returns your phone call asking for help? Imagine being the reluctant volunteer who finally says Yes to God and the Society after an Invitation to Serve plea, only not to be greeted warmly at the introductory Society meeting or asked otherwise to contribute in some meaningful way.

Our responding to those who make it to our door in a Christ-like, friendly manner is maybe only half, even less than half, of our task. If one of the great services we offer to the world, one family at a time, is hope, what about those for whom we ignore or under-serve? Are we saying to them that once again, their hopes are dashed? Regardless of our intentions, do they hear that they aren’t welcome, or even worthy, to receive God’s blessings from us? The poor have egos, too.

We accept that the poor will always be with us, and that we can’t provide for every need and for every person. What can we as Society of St. Vincent de Paul members do about this?

First, we can be fair. It is unfair enough that some people receive services and others don’t, simply based on where they live and our Society’s geographic coverage. When people do get to us, we owe it to everyone to have rules about who receives what and how much. Help should not depend on the generosity of an individual Home Visit team, but rather on the agreed-upon standards of the Conference. This is part of our culture of not judging; we share in a fair manner based on our resources and ability to give.

Second, we can focus more on the aspect of respect. We can spend more effort on those whom we can’t help, or perhaps can’t help right now. We can return every call, even if we can’t offer much more than a friendly, listening conversation. Dollars aren’t our greatest gift; it’s love for our fellow neighbors, which is able to be given more freely. This is a perfect venue, by the way, for the members of your Conference who can’t provide a traditional Home Visit. They can still serve via the telephone from home to provide the dignity of a response.

Third, we can reach back. Maybe we don’t have a Vincentian volunteer experience today, but we sure need more help next week or next month. Maybe we don’t have any more funds to help with rent right now, but imagine how welcome a call later this month would be to someone not in the front of the line earlier.  We know that in almost every case, the needs are still there.  While a waiting list seems impersonal and defeating, an internal list that we act upon is a great planning and fairness tool. It can also help to solicit twinning help from other Conferences, outside donors and government resources.

An act of charity without love is just another transaction. Vincentians offer so much more through our smiles, our prayers and our respect for our neighbors.

Yours in Christ,
Dave Barringer
CEO

Dear Vincentian Friends,

“Where two or three are gathered together in my name, there am I in the midst of them.” This sentence from the Gospel of Matthew was a touchstone that our founders used to remind themselves of the blessing of being together. You can find the phrase three times in letters written by Blessed Frederic Ozanam, and you have likely recited it in the opening prayer we frequently use for our Conference meetings. It is a remarkable statement of faith.

Meetings often have a bad reputation. Most of us would like them to be short and infrequent. Our founders met weekly, and apparently their friendship was graced enough for them to experience the presence of the Divine in their meetings. Two weeks ago, we held our annual Midyear Meeting, and I felt that grace as we gathered together. Reflecting back, what I remember most is that I enjoyed being with friends. Certainly, we had business to accomplish. There were listening sessions, resolutions, panel discussions, and the election of our next International President General.

Now, we are back home with our Councils and Conferences. We have follow-up work to do. This includes finalizing our work on the Standards of Excellence, growing our membership, and setting policies to safeguard the vulnerable neighbors we serve. At our meeting we listened to the questions and concerns your leaders shared about these initiatives, and I am very pleased with the progress we are making. These efforts will provide the strong foundation we need to have in place as we build the future of our Society, and I hope you get involved in making that happen.

I am very grateful for the work our national committees and task forces have done in the past five and a half years. At the Midyear Meeting, I moderated a panel discussion with five committee leaders; they highlighted what their groups have accomplished and what still needs to be done. To advance their efforts, the members of our committees have spent uncounted hours in meetings – many taking place through Zoom. The work of these committees, often meeting behind the scenes, continues to benefit all of us by addressing the challenges of strengthening and growing our organization in the service of our neighbors in need.

Almost all of the plans and resources created by National Council committees are developed to serve the needs of our local Councils and Conferences. These resources are designed to be helpful, but sometimes it may seem like we are just giving you more work to do. Sorry about the latter. Some of the things we do are necessary to maintain the health and reputation of our network of charity and are intended to head off future problems. Please keep in touch with your council leaders and support them as they work on behalf of all of us to maintain and renew the organization we love.

Serviens in spe,
Ralph Middlecamp
National Council President

While watching a football game recently, I noticed that one of the linebackers was the same height and weight as myself. Of course, he was built exactly right to play the game, and I’m built exactly right to watch the game from my couch.

With a little more reflection I wondered if after years of struggling with my weight, maybe all along I have been using the wrong scale. I don’t mean that I should replace the one in the bathroom with a truck scale! Maybe it isn’t the number of pounds I carry but what they consist of, you know, like constructed from protein instead of donuts.

Customers are asked all the time to provide data, and we wonder how, or even if, that data is really needed, and how that data makes a difference. We grumble about providing a screen full of data to get a simple request handled online, and grimace when asked for our contact information to make a simple purchase. Not every purchase is a new relationship! We know that soon we will get that new-customer offer email, or yet another customer satisfaction survey.

We are not immune ourselves; we too often ask for more data. We may require at a Society food pantry not just a name to engage courteously with our neighbor in need, but also an address, family size, and everyone’s names, ethnicity, and contact information. Some of this request is driven by the food supplier, government, or donors. How often, though, do we ask ourselves and these outside parties why all this is necessary?

There may be good reasons to know all this, such as to predict future service needs. Perhaps the contact information helps us to follow up with more resources. If the more we ask leads to the more we can do for someone, great! I often wonder if we gather some information but don’t use it, and if we even know why we gather it in the first place. We need to ask “Why?” on a regular basis in the interest of those we serve.

Do we recognize that when someone comes to us for help, it is embarrassing to lay out one’s life to some unknown person? Imagine being homeless or in a shelter and being asked often about our address? Does one feel judged when asked how many children they have and their ages, and feel accused of not being able to support “all those kids?” Does that single mother really need to advertise that there isn’t a male figure in the home in order to get utility or rent help?

A big trend nowadays is to focus on metrics. How do we measure poverty, for instance, presumably to solve it? In these days of mega data, we want to know everything about everyone so that we can slice and dice the data to prove impact. This is useful to some point, but maybe we overdo it. We forget that we Vincentians are here to help God’s children, not to build databases.

It is easier to be intrusive from a distance. When outside groups ask us to collect data, they may not appreciate the one-on-one, personal experience of our Home Visit in creating relationships. We are asked to become their Census-takers.

As for your National Council, we review those darn annual reports, well, annually. You may not be aware that we have reduced the data fields by more than fifty percent in recent years. How did we get so many in the first place? Members keep asking us to add one more question, perhaps not knowing that we already asked it somewhere else, or that we could generate that answer if we calculated some existing responses, etc. Data creep isn’t evil, but it can unintentionally come from ignorance. We need to be vigilant.

Let’s take the time to ask ourselves and others why we need all this data. Can we answer our questions with fewer responses, such as through sampling over time or using group subsets? Can we reduce the number of questions, saving response time and simplifying the experience for everyone? Can we seek to improve the level of dignity for those we serve, rather than the level of information?

This may mean negotiating with those outside concerns. Ask the foundation to reduce their data requests of us in the name of volunteer efficiency as well as dignity. Challenge the food bank forms – you will doubtless have other pantry operators who will support you.

In my career I have “fired” donors who wanted massive information for the dollars they provided, or needed too much “proof” that my organization was even legitimate. When the funding application takes more time to complete than the services it will fund, well, that’s a clue! Let’s choose dignity, of those we serve and ourselves, over chasing data and dollars.

Yours in Christ,
Dave Barringer

Dear Vincentian Friends,

Over the years, I have observed a few things about the Conferences that regularly attract new members. Here are three notable characteristics that I see in these Conferences. First, they engage members frequently in activities that involve direct contact with neighbors in need. Second, they pray together and share their personal spiritual journeys. Third, the members enjoy each other’s company and share a sense of humor. I hope all of that sounds like your Conference.

We often focus on the first two points, but we should not underestimate the importance of the third. Last month in his annual Circular Letter, our international president, Renato Lima de Oliveira, announced that this year we would study Jules Gossin, our second international president. Gossin also wrote annual Circular Letters giving advice to the members of the Society.

In his letter dated Nov. 1, 1847, Gossin wrote, “No Conference offends against propriety or charity, because laughter is allowed amongst its members. Sometimes laughter is even excellent: it revives attention, prevents sleep, excites cordiality and appeases too violent discussions. It would no doubt be improper to go to a Conference meeting in hopes of finding or provoking occasions of hilarity. We must, on the contrary, consider attendance at the Conference as a serious duty. But it is no contradiction to consider a Charitable Society quite seriously, and at the same time to yield to the free and communicative gaiety that pervades it at certain times.”

Economic conditions were extremely poor in late 1847. France was in a depression, and revolution was in the air again. In 1847 most of our members were young professional men. Jules Gossin was an older, well-established lawyer and magistrate; like Emmanuel Bailly, he was a bit of a father figure to them. He was very experienced in working with the poor of Paris and knew the challenges our members faced. In this tense environment, he takes the time in his annual letter to encourage them to enjoy each other’s company and suggests that they welcome humor in their meetings.

This is still good advice for us today. The work we do can be difficult and discouraging. We know that we need to have a spiritual foundation for our efforts. We rely on God’s grace to get us through, but our work is made easier when we serve with friends who can find occasions to laugh.

I enjoy studying the history of our founders because I see how they had the same thoughts and struggles that we have today. We are part of a long line of Christians trying to live out our faith by serving our neighbors in need. Gossin shared his lived experience, which can still be meaningful to us today. Here is a gem found in the same letter quoted above, and it’s a piece of advice I have found to be profoundly true: “Of all the consolations which we can afford the poor, the greatest and rarest is that given by our ear, when we listen to them.”

Father figure that he was, Jules Gossin ended this – his final presidential Circular Letter – by encouraging the members to moderate their use of the “pipe, cigar and cigarette” and to “resolve to buy bread every day with what we save.” He observed that “soon we shall be both surprised and delighted at enjoying better health and at having supported some poor person.”

Some form of moderation may be part of our Lenten practice at this time of the year. We can take Gossin’s advice and “resolve to buy bread every day with what we save” to support those needing our help. Let’s also take his advice by making our Conference meetings enjoyable. Does anyone want to share a humorous Lenten story?

Serviens in spe,
Ralph Middlecamp
National Council President