Are you willing to take a hard and honest look at your store operations? Are you willing to say and admit – I DON’T KNOW WHAT I DON’T KNOW? I would like to share my firsthand experience with you in this article.
Have you ever wondered how you can make your store more profitable? How can you generate more income and move more product through your store more efficiently and faster? As store leaders, we no-doubt have asked these questions in our minds.
In October of 2020, our store in Austin reopened after being closed due to the pandemic. The store had annual sales of $200K and a warehouse stacked high to the rafters with clothes, housewares, donations, and junk, with more items coming in daily.
Through brute force, common sense, and a lot of trial and error, our team installed processes and workflows to push additional product to the floor and generate additional income.
Our customer-base loved the changes we were making in the store; however, our processes and workflows were not sustainable. The key to sales and income is through the back-room production. Please read that sentence again!
We were working extremely hard, but not very smart.
After the first fiscal year, we increased sales to $400K from $200K. Then we went to $610K in our second fiscal year. We had plateaued. This was as far as I could lead our team.
I was tapped out on my knowledge-base and experience in getting us to this level. This was an awful fact that I had to personally own and share with my team — I DON’T KNOW WHAT I DON’T KNOW!
I reached out to the Director of Stores Support in the National Office, Jeff Beamguard, for help. Jeff heads up the National Training Store in Phoenix, AZ and leads the National Stores Committee.
Jeff arrived in Austin in October of 2022, bringing 40 years of thrift store experience and completed a full assessment of our store.
Key components we learned from Jeff:
In conclusion, I must say, our Austin team has completely embraced what we are doing and where we are going. Without the team’s buy in, we would not achieve this success utilizing Jeff’s assessments, suggestions, and our implementations.
This fiscal year, our sales will be around $800K. Our workflows and processes are now sustainable, due to education. Our annual production in three years went from 109K pieces to 176K pieces, to about 300K pieces this fiscal year.
As a staff, we NOW KNOW WHAT WE KNOW! We are headed towards the million-dollar store benchmark because of education, proven methodologies, and continued support from the National Stores Committee and Jeff Beamguard. The National Stores Committee and Jeff are here to serve you.
How much money are you leaving on the table in your store without this education? Are you doing your store and Council a service or disservice by not running the store as efficiently as possible?
Please take advantage of this educational opportunity for your store and get into the KNOW!
Please encourage your store personnel to subscribe to the to the e-Gazette, by emailing mboyer@svdpusa.org.
If you have a topic that you would like addressed in a future Stores Corner article, please e-mail our Director of Stores Support-Jeff Beamguard at jbeamguard@svdpusa.org.
Outgoing National President of the Society of St. Vincent de Paul Ralph Middlecamp was recently honored with a special video tribute commemorating his time in office. Colleagues and friends shared memories and reflected on Ralph’s servant leadership.
You can watch the video here, then share your own tribute to Ralph in the comments.
The evangelical model of the Home Visit may be likened to the Last Supper, with Christ as the visitor, and the disciples – and ourselves – as the neighbors. Hungry, the disciples greeted Christ, who first demonstrated His love by humbly serving them, washing their feet, then by breaking their bread, and pouring their wine.
And then He prayed for them, that the Father might welcome them as He welcomes His own Son. In a way, we might say that He saw Himself in us, just as we are called to see Him in the neighbor.
On the Home Visit, the first act of evangelization occurs when the neighbors open their door, “because, in them, Vincentians see the face of Christ.” [Manual, 48] The poor are our evangelists, not by their own intent, but by God’s design. They call us, they invite us in.
We, in turn, evangelize first by serving humbly, in the model of our Savior. As St. Vincent instructed the missioners going to serve even the most anti-Catholic people, we seek to be “more reserved in their presence, more humble and devout toward God, and more charitable toward your neighbor so that they may see the beauty and holiness of our religion and be moved to return to it.” [CCD VIII:209]
“The visited, as well as the visitors, edify one another,” as Bl. Frédéric explained, “living in the unity and under the shelter of the mantle of St. Vincent de Paul.” [Baunard, 123]
We evangelize first and always through our “wordless witness.” Each visit, each act of service, is a washing of the feet, which asks the neighbor to receive Christ as servant. When we move to words, they are the words of prayer, offering the needs of the neighbor to God, and asking for His blessings upon them, just as Christ prayed for us to be welcomed into the kingdom.
Jesus calls each of us to take up our cross and follow Him. In the Eucharist he gives us a model to follow. As Mahatma Gandhi once said “There are people in the world so hungry, that God cannot appear to them except in the form of bread.”
Because His love was “inventive to infinity” [CCD XI:131] Jesus becomes the bread that feeds us in the Eucharist. On our Home Visits, we are blessed in turn to share Him with the neighbor in the form of our bread, our time, our service, and ourselves.
In sharing the “bread” of assistance, do I seek always to truly share myself?
One of the four permanent principles of our Catholic Social Doctrine is solidarity. [CSDC, 160] This word is often used in secular contexts to signify shared interests or goals within a group, for example among workers as in a labor union. It is also used to signify common interests between different groups, united on a particular interest or goal. For us as Catholics, this captures one sense of the term, but in a much narrower way than we are called to understand and live the principle of solidarity.
Our church’s social teaching begins with our foundational belief in the dignity of the human person, each us of made in God’s image, unique and unrepeatable. We are called by Jesus to pray to “Our Father” just as He does, uniting us as a human family; not symbolically, but truly as sisters and brothers, children of the one God.
And while our principle of solidarity, like the more commonly used phrase, does indeed refer to shared interests and goals, it is our interests and goals that distinguish solidarity in the Catholic view. Our common interest is our common origin as God’s precious creations, and our shared goal is our shared calling towards union with God in eternal life, and we share these interests with all people.
Our solidarity then, as Pope St. John Paul II explains, must be more than “a feeling of vague compassion or shallow distress at the misfortunes of so many people, both near and far”, and instead calls us to complete commitment to the good of all, and of each individual, “because we are all really responsible for all.” [Solicitudo Rei Socialis, 38] When any member of our family suffers, we suffer.
Solidarity calls us to truly love the neighbor, “even if an enemy, with the same love with which the Lord loves him or her.”[Ibid, 40] In this, as in all things, we have Christ’s example, as St. Vincent once explained: “‘Friend,’ He said to Judas, who handed Him over to His enemies. Oh, what a friend! He saw him coming a hundred paces away, then twenty paces; but even more, He had seen this traitor every day since his conception, and He goes to meet him with this gentle word, ‘Friend.’” [CCD XII:159]
Solidarity calls us to follow Christ’s example fully, to “be ready for sacrifice, even the ultimate one: to lay down one’s life for the brethren,” even if an enemy. [Solicitudo Rei Socialis, 38]
This is a call we are not likely to face with the neighbors we serve, but we are called, as Bl Frédéric once said, not to give our lives all at once, but in all of our actions, a little bit each day, to “smoke night and day like perfume on the altar.” [Letter 90, to Curnier, 1835] May our sacrifice be known by “this gentle word, Friend.”
Do I see my service in the Society as a willing sacrifice?
With 100,000 Vincentians across the United States and nearly 800,000 around the world, the Society of St. Vincent de Paul provides person-to-person service to those who are needy and suffering. Read some of their stories here:
Lord Jesus, walk with me.
Catch me when I stumble,
Lead me when I am lost,
Make light my burden,
And keep me on the path
To the kingdom.
Amen
Send me, Lord, to knock on the door,
To feed the hungry, to serve the poor,
To comfort those who mourn and weep,
Your life to follow, Your word to keep.
When I am weak, Lord, double my might.
When I stumble in darkness, Lord, be my light.
I share all I have, and from You receive more.
Through You, and with You, and in You, Lord.
Amen
Glory to You, O Lord,
Above all things.
Without fear, I walk beside You.
Without sorrow, I open my heart.
In faith, I stand before You.
In hope, I bow before You.
In love, I kneel before You.
Amen
Lord, show me Your face
In the hungry, the poor;
Show me Your face in the weary.
Show me the face
Of Your suffering
In all of the neighbors I serve.
Show, then, Your face of salvation,
And light from heaven above.
Through me, share Your face
With the neighbor
Of hope and of limitless love.
Amen
I close my eyes in the gentle breeze
With the warmth of the sun on my face.
My thoughts are calmed by Your infinite peace,
And my heart is filled with Your grace.
Your power and glory, the sun and the wind,
Wash away all my worries and strife.
Thank You, my Lord, for this moment.
Thank You, my Lord, for my life.
Amen
Next week, your National Council will perform two of its most important obligations when it meets in St. Louis. We want all of our members nationwide to understand the impact of these decisions, even the impact on your local Conference. Wow, sounds pretty ominous, doesn’t it?
One responsibility of our membership representative body, called the National Council, is to elect a National President and to ratify the new President’s appointed Board of Directors for its six-year term of office. The Presidential election was held months ago, so that our new President-elect John Berry would then have months to prepare for his time in office and to consider his board appointments and their responsibilities. According to our Rule, the President appoints the board (most of them, anyway – the Regional Vice Presidents are elected by members of their regions) and these appointments are ratified by the membership. This Rule provision is included to assure transparency among our members and the public about who is on the National Board, and hopefully to give them comfort that the right people have been selected according to their skills and experiences both inside and outside of the Society of St. Vincent de Paul. Considering that these Board members will be asked to serve for up to six years, this is not a frivolous undertaking!
The second decision to be made next week is an annual one, to establish a National Council budget for the next fiscal year. Writing this as your national CEO, I feel we are relatively blessed among national organizations at budget formation time. First, despite crazy economic times and a pandemic period that disrupted so many parts of our lives, we have a working, stable membership dues (called solidarity) formula. It is based on the annual income of our member Councils and Conferences, calls for never more than six-tenths of one percent of local income already earned the year prior – sometimes less with excepted revenue categories – and funds less than half of the National Council budget. Second, we have grown non-solidarity revenues to support member services growth. This includes a direct mail fundraising program shared with local participating Councils, planned giving including bequests, and smaller fee programs such as catalogue/book sales. Third, through policy development and management practices we have invested windfall bequests and other gifts and any retained revenues to produce annual investment income that reduces the need for dues funding. Along with managing our expenses properly, we benefit from a strong annual budget that allows for sustainable operations and opportunity for program/services growth with only moderate risk.
There is much more to all this, of course, but the bottom line is that the National Council uses a membership-represented body, the National Council, to provide a representative leadership National Board of Directors, who then provides a strong budget request back to the National Council for its discernment and approval. By the way, the National Council sees the board appointments and the annual budget recommendation at least 45 days before it votes – no slipping things under the door at the last moment!
If you want a membership meeting full of angry shouting, accusations about hidden agendas or funds, and knee-jerk leadership and financial actions, I guess you will need to look elsewhere. (Please fill in your own joke here…) It’s just not in our Vincentian nature or the way we operate. We don’t apologize for being somewhat boring! However, if you want to see a stable, servant leader, membership-driven and led organization in action that has continued to move ahead for 175 years, I invite you to come to the Business Meeting. Or if you prefer, you can watch a video of the meeting that we will bring you soon!
Please thank your voting National Council Member (NCM), almost always the Arch/Diocesan Council President or the President of the oldest District Council where we don’t yet have an Arch/Diocesan Council. We ask, as I hope you do as well, for this NCM role to be taken very seriously. After all, they represent you among nearly 90,000 other US members. When they return from St. Louis after next week, ask what they heard, what they approved, and what they learned on your behalf.
Yours in Christ,
Dave Barringer
CEO
On milestone anniversaries, married couples sometimes renew their vows, not as a way to atone for falling short of them, but as a way to celebrate their fidelity by refounding their marriage, beginning anew in different circumstances, but with the same commitment. In a similar way, Members of the Society of St. Vincent de Paul are called to “annually renew their promise of service to the members and to the poor.” [Rule, Part III, St. 4] It only makes sense that we would so celebrate our “relationships based on trust and friendship” with the poor. [Rule, Part I, 1.9]
And so, individually and collectively, we begin anew once every year, celebrating what has gone before, and recommitting ourselves to serve not only as we have, but in new ways, “striv[ing] for renewal, adapting to changing world conditions.” [Rule, Part I, 1.6] This has always been the way of the Society.
In 1848, following a revolution, a second failed revolution, and in the midst of a cholera epidemic, the Society faced greater needs among the poor than ever before, and along with the poor, faced new societal challenges. Addressing his fellow Vincentians, Bl. Frédéric asked “Is it enough to continue to do the little which we have been accustomed to do? When the hardships of the time are inventing new forms of suffering, can we rest satisfied with old remedies?” [Baunard, 274]
By no means was he advocating throwing out tradition. On the contrary, he was calling on the members to do all they had done before and more: to be more inventive, to seek out even the poor who did not call for help. In the wake of a failed revolution, after all, there were many who didn’t wish to draw any sort of attention to themselves. Our Rule continues to call us to this very commitment, not to simply wait for the phone to ring, but “to seek out and find those in need and the forgotten, the victims of exclusion or adversity.” [Rule, Part I, 1.5]
Our annual recommitment, like a renewal of marriage vows, is first a celebration of our growing closer to Christ, of serving Him exactly as He calls us to serve – in the poor, the sick, the lonely, the least among us. With great joy, we acknowledge, as our regular Conference Meeting prayers remind us, “the many blessings which we receive from those whom we visit.”
Second, again like the married couple renewing their vows, we promise not to take our spouse for granted, but instead to proactively seek new ways to serve the neighbor, not for our own sake, but for love alone.
After all, we, the church, are Christ’s spouse, and the poor, to us, are Christ.
How can I better serve and better love the neighbor?
With 100,000 Vincentians across the United States and nearly 800,000 around the world, the Society of St. Vincent de Paul provides person-to-person service to those who are needy and suffering. Read some of their stories here:
